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CUSTOMER CARE

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About Inkmill Vinyl
Vinyl graphics can be both practical and decorative. Used in various applications - to help orientation, communicate information, create interest and support branding. They can quickly transform a space in many ways.

At Inkmill Vinyl our objective is to offer simple stylish and bold graphic solutions in vinyl and to inspire you to create your own.

We have developed unique online tools to allow you to create your own vinyl graphics and patterns scaled to fit your space and in a large range of vinyl options.
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Our Team
We are not a standard manufacturer; our team comprises of designers and print professionals and we have 9 years experience working in the information graphic and exhibition production industries.
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Contact Us
To make an enquiry simply email us with your question and telephone number and we will get back to you as soon as we can.

We are open 9am-5pm Monday to Friday (GMT).

For technical, design or troubleshooting queries please refer to our support guides for; HOW IT WORKS, STEP-BY-STEP GUIDE TO APPLYING VINYL, DESIGN CONSIDERATIONS, FAQ’s.

If you do not find what you are looking for here please contact us at hello@inkmill.co.uk

T +44 (0)1273 417605
Inkmill
The Warehouse
Gladstone Rd.
Brighton BN41 1LJ
United Kingdom
Man working at a desk in the Inkmill Vinyl Studio
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Dispatch & Delivery
We do our best to dispatch all jobs as soon as possible, all of the graphics are prepared individually and hand weeded and we endeavour to dispatch all orders within 5 working days but less time in most cases. 

We use Parcel Force 24hr service as our standard courier service or Royal Mail first class for small parcels. Most vinyl graphics are dispatched in cardboard tubes that may not fit through a standard letter box so you may receive a note to collect it from the post office or better still select a work address to send to. 

Our prices for postage & packing are as follows;

Small Envelope - Max dimensions 155mm x 220mm. Weight Limit 100g - £1.00
Large Envelope Max dimensions 315 x 220mm Weight Limit 750g - £1.99
Small Parcel Tube - Max width 420mm - Weight Limit 2kg - £4.98
Medium Parcel - Max width 600mm - Weight Limit 20kg - £7.00
Large Parcel - Max width 1.1 Meters Weight Limit 30kg - £12.98
Orders over £100 excl. vat - free postage

Email us if you require Overseas shipping prices.
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Ordering
All payments are made online via credit or debit card and will be processed securely via Worldpay, a leading payment processing service for internet retail.

Please do not send credit or debit card details by email. We do not collect or store any financial information entered into our website.

All credit card information is solely used by our merchant partners to process the transaction, after which time it is removed completely.

All goods must be paid for in full prior to dispatch.
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Refund & Returns Policy
If your order is damaged in shipping, please contact us within 5 days at hello@inkmill.co.uk

If you wish to return a Product to us because you believe it is defective you must arrange the delivery of the Product to us. We will examine the Product and if we agree that the Product is defective we will either issue you with a replacement of equal specification and value or we will refund of the price paid for the Product.
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Terms & Conditions
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Privacy policy
Download pdf
For more insight, you may also want to read Worldpay’s Terms of Service here.
Inkmill Vinyl || The Warehouse, Gladstone Rd, Brighton, BN41 1LJ || +44 (0)1273 417605 || hello@inkmill.co.uk ||
Eight Point Eight Limited, trading as Inkmill Vinyl. Eight Point Eight Limited is a company registered in England and Wales under company number 7140061, Vat registration number: 989546932
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